About Us

WHY US

Keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. Yet, many organizations are overwhelmed by rapidly changing business demands and the ability to retain proper IT talent.

We provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value to our customers.

Contact Us

WE’RE CONFIDENT IN
THE VALUE THAT OUR SERVICES PROVIDE

IT CHALLENGES

  • Lack of accountability

No single, responsible entity for IT management and planning.

  • Unpredictable IT costs

IT support cost fluctuations impact budgeting and planning.

  • Downtime costs

IT interruptions or failures cost time, money and productivity.

  • Misaligned objectives

IT provider’s and client’s business needs don’t match.

I highly recommend Connected technology. Steven always goes above and beyond whenever we need anything or have any questions. He is very skilled, professional and experienced. I highly recommend this company.
Antionette Mayhood
Antionette Mayhood
2023-08-29

BENEFITS OF MANAGED IT WITH US

  • Lack of accountability

No single, responsible entity for IT management and planning.

  • Communication

Comprehensive reporting, analysis and consultation.

  • Proactive Monitoring

24×7 performance monitoring of your key devices, applications and IT resources.

  • Your Own IT Department

Any IT Help required just reach out to us we are your own IT Department.

  • Savings

Total cost predictability a single monthly fee gets you a complete IT solution to
Lower total cost of ownership and management.

WE’RE CONFIDENT IN
THE VALUE THAT OUR SERVICES PROVIDE

  • IManaged Costs

One monthly fee for total IT support.

  • Expert Team

Team that provides comprehensive support plan that is tailored to customer needs.

  • Strict SLA

Structured response and maintenance agreement to minimize downtime.

  • Strategic Approach

Strategic approach to IT management, built on a solid tactical execution.

  • 100% Result Guarantee

Total alignment of client and provider’s goals.

ESTIMATE LOSS FOR A FILE SERVER
FAILURE AT 20 USER LAW FIRM

1

$175/hr

Legal partners

2

$98/hr

Associates

3

2hrs

Response Time

4

$10,008

Cost to Company

For eight hours, employees do not have access to their client records, forms, document assembly and case management resources. The firm’s partners and associates have a typical average utilization rate of 70% (billable time). During the course of this failure, they can only work at 30% of the normal level of productivity. Service provider begins remediation two hours after failure.

Downtime Incident Cost Calculations:

  • 4 partners’ lost billing at 30% utilization: $3,920 (39%)
  • 6 hrs of technician time to fix the server: $600 (6%)
  • 10 associates’ lost billing at 30% utilization: $5,488 (55%)

CAN YOU AFFORD NOT TO?

  • Increase System uptime and performance
  • Increase Staff productivity
  • Increase Cost predictability
  • Increase Alignment of IT to business needs
  • Increase Transparency into IT performance
  • Increase System uptime and performance
  • Reduce Security and compliance exposure
  • Reduce Risk of catastrophic data loss
  • Reduce time and lost productivity costs
  • Reduce Emergency IT issues
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